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Applications Support Analyst Job
Scotland, Europe

This job has expired, please contact the company for similar job openings.

Monitor the Service Desk for new faults and service requests during office hours..

Date Posted: 2010-01-25 Expiry Date: 2010-02-01

Applications Support Analyst Job Job Requirement:
Location: Aberdeen , Scotland, Europe
Category: Software  Engineering Jobs

Applications Support Analyst Scotland job at Technip

Monitor the Service Desk for new faults and service requests during office hours. Resolve Service Desk faults and service requests. Monitor overnight processes and resolve any problems. Create and maintain solutions and procedures for new and existing processes. Take part in an on-call service. Establish technical expertise in their primary area of responsibility (Applications / HR / Reporting / MP5). Train and assist their peers with new technologies, applications and processes. Provide training and assistance to super users and end users as required. Assist with development of functional specification of system enhancements and bugfixes for implementation by the Technical Team. Assist with user acceptance testing of bugfixes and system enhancements. Liaise regularly with all parties involved in use, operation and technical support of the systems. Assist with system support at Technip locations as required.
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