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Customer Support Coordinator Job
Dril-Quip
Scotland, Europe


This job has expired, please contact the company for similar job openings.

providing general assistance and support to Sales Engineers to enable them to efficiently manage their sales account activities.

Date Posted: 2009-05-31 Expiry Date: 2009-06-26

Customer Support Coordinator Job Job Requirement:
Location: Aberdeen , Scotland, Europe
Education:
Experience:
Salary:
Category: Sales  Oil Jobs





Customer Support Coordinator Scotland job at Dril-Quip

The role will involve providing general assistance and support to Sales Engineers to enable them to efficiently manage their sales account activities, and being responsible for ensuring that customer orders are generated and handled in a timely and efficient manner, from placement through to invoice. This includes but is not limited to: - Acquiring and developing product, Company and industry knowledge by self-tuition, working with Sales Engineers and attending training courses identified. - Assisting Sales Engineers in exploiting and developing sales opportunities and maintaining a high Company profile. - Attending customer meetings with Sales Engineers or individually - Assisting with enquiry review, quote / bid preparation and contract review - Assisting with preparation of customer presentations - Entering and reviewing sales orders - Maintaining regular and frequent contact with customers as required by sales engineers - Promoting and providing continuous and effective after-sales support - Liaising with other departments with regard to pertinent to day to day operations and orders in hand. This will include progress reporting, monitoring of shipping/logistics, preparation and expediting of sales orders and shipping instructions. - Participating in the on-call response system - Attending Customer meetings if required - Generating request documentation for procedures and service manuals and liaising with service department (primarily Houston) and customers to ensure correct and timely availability of manuals/procedures. - Sourcing drawings, technical information and data.
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